Refunds, Returns and Payment Policy

Overview

Our refund and returns policy lasts 2 hours. If 2 hours have passed since your purchase, we can’t offer you a full refund or exchange.

Payment to Affiliates and tutors/creators/sellers is made within 2 – 12 days depending on the currency with which payment was made. Check the end of this policy to find out the duration per currency in which customer pays.

To be eligible for a refund it must be that what was advertised was not what what was offered in your learner’s dashboard or the digital product is different from what was advertised.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the author.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@pcmartng.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded, except the item advertised is different from what was delivered.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@pcmartng.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: support@pcmartng.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Affiliates & Tutors/Creators/Sellers Payment

Affiliates are paid 50% of their sales. Tutors/Creators/Sellers are paid 70% of their sales. 3% is however deducted for banking and administrative charges for both of them. While offline transactions may be useful in increasing sales conversion please note that only transactions captured on the website are paid for. This is because customers details must be captured on the website to be sure they ordered any item.

Currency Based Payment Duration

We would like to inform you of our varying payout timelines, depending on the currency received. Please find below the timelines for each currency:

Nigerian Naira (NGN): The funds are available to you a day (48 hours) after the sale.

Ghana Cedi (GHS): The funds are available to you 6 days after the sale.

Kenyan Shilling (KES): The funds are available to you 6 days after the sale.

Tanzanian Shilling (TZS): The funds are available to you 6 days after the sale.

South African Rands (ZAR): The funds are available to you 7 days after the sale.

US Dollars (USD): The funds are available to you 12 days after the sale.

British Pounds (GBP): The funds are available to you 12 days after the sale.

Central Africa CFA franc(XAF): The funds are available to you 7 days after the sale.

West African CFA franc (XOF): The funds are available to you 7 days after the sale.

Rwandan Franc (RWF): The funds are available to you 7 days after the sale.